Save A Lot Employee Handbook
Even though they may be unaware of the benefits of having one, many businesss owners realize they should have an employee handbook. Creating one can be simple, and when done properly, save you a lot of trouble.“An employee handbook will not make you more money, but it will eliminate a lot of headaches,” says Bob Clements of Bob Clements International. “Most small business owners dislike dealing with employee issues. A handbook helps.”Why a Handbook is HelpfulAs Clements explains it, many business owners expect their employees to think the same way they do about running a business, and offer little instruction.“The reality is that if our employees thought like us they would have their own businesses,” says Clements. “So with an employee handbook we have the ability to clearly define, communicate and standardize what we as owners expect of our employees.”An employee handbook also answers questions about things such as time off, dress codes, acceptable behavior and discipline policies, before they are even asked. If it is thorough enough, it isn’t necessary to have a separate handbook for each department.“Dealers should make sure that they have job descriptions and expectations for each position in the dealership, which feed into the policies outlined in the employee handbook,” says Clements.Implementation & CreationCreating an employee handbook is a smart step.
Once it is completed, it can only help you, your business and employees if it is used properly.“Each new employee should be given the handbook and expected to sign off on each page to show they have read and understand what the expectations of the dealership are,” says Clements. “Each year the dealership should review the handbook, make changes based upon behavior they want to encourage or change, and update the handbook accordingly.”After the initial training, each year employees should be presented with the new or revised handbook. “At the time the employees are given the updated handbook, they should be asked to sign off on the changes, and are then held accountable to standards outlined in the handbook,” Clements explains further.Handbook ContentsBelow is a suggested outline for an employee handbook. It can be expanded upon or simplified to better reflect the goals of your dealership.1.
Brief Welcome2. Company History & Mission Statement3.
Company OverviewIn the company overview, there should be an explanation for what the handbook is designed to do and what actions will be taken if the guidelines aren’t followed.Outline what the employee can expect of the company and what the company in turn expects from them. Lastly, explain that the customers are the root of any business success and should be treated as such.- Introduction- At Will Employment- Wavier of Breach- What You Can Expect- What is Expected of You- Customer Relations4. Employment PoliciesThe Employment Policies section explains how employee conduct should mirror the beliefs of the company.
Chemistry raymond chang 10th edition pdf. Explanations of suitable and unsuitable behavior and appearance are outlined, as well as consequences.- Code of Ethics- Employee Non-Compete & Confidentiality- Outside Employment- Company Vehicles and Property- Personal Appearance- Reporting Concerns / Complaints / Grievances- Progressive Discipline- Sexual and Other Unlawful Harassment5. Hiring & TerminationsExplain employment laws and agreements as well as specific job descriptions in this section. Doing a thorough job of explaining job duties, schedules and attendance policies will leave little room for dispute when and employee underperforms.- Equal Employment Opportunity- Immigration Law Compliance- Job Descriptions- Employment Categories- Employment Applications- Introductory Period- Credit / Employment Verification- New Employee Orientation- Work Schedules / Meal Periods- Employee Absenteeism Policy- Access to Personal Files- Job Abandonment- Employee Termination- Exit Interview6.
Benefits & Time-OffA full explanation of benefits and attendance policy should be outlined here. Eligible employees should receive a booklet further describing insurance coverage. Attendance policies, and how they relate to pay, should also be highlighted.- Health Insurance, Life Insurance and Long-Term Disability- Social Security- Unemployment Insurance- Workers’ Compensation Insurance- Holidays- Vacation Paid Time-Off- Sick / Personal Time- Unpaid Leave of Absence- Absence Due to Work-Related Injury- Bereavement Leave- Jury Leave- Military Leave- Employee Discounts7. Compensation & Performance Employees will likely show the most interest in this part of the handbook.
Outline when the pay period at your dealership begins and ends, and whether it is weekly or biweekly. Also mention changes in compensation due to performance or incentive programs.- Payday and Your Check- Overtime Pay- Timekeeping Procedures- Administrative Corrections- Direct Deposit- Advances and Loans- Performance Evaluations8. Business ToolsOutline for employees when it is suitable to use the business phone or their own personal cell phone. Think about how this impacts your profitability and customer satisfaction.
Employees may need training on phone etiquette and usage of the business management system (BMS).- Telephone Usage Policy- Cell Phone Usage Policy- Voicemail / Email / Internet Policy- Computer and BMS Usage- Mail Use9. SafetyKeeping employees and customers safe should be a priority. Outline the dealership’s rules for safety and be sure each employee understands why these rules are important. Expectations for employee conduct towards each other should also be summarized.- Workplace Violence Prevention- Workplace Safety- General Housekeeping- Smoke-Free Environment- Drug and Alcohol Use- Security- Employee Arrest10. ClosingThe closing section of the employee handbook is the best place to offer employees a chance to address any questions or concerns they may have.11. Employee Acknowledgement FormOnce you have gone through the employee handbook with them, the employees should sign a sheet formally acknowledging their understanding of the rules within.
This process should be done the first day on the job, before any work is completed.Consider hiring a human resources professional or business management consultant to help you create your employee handbook. There are also free online resources such as that offer many useful tools.It may seem like a lot of work to create an employee handbook, but once it is in writing it can be easily updated as needed in minutes.
Having one can save you a lot of time and headaches in the end.Bob Clements is the president of Bob Clements International, a consulting firm that specializes in the development of high-performance dealerships. His organization works hands-on with dealerships throughout North America, helping them attain the personal freedom and financial wealth all entrepreneurs strive to achieve. For more information, contact Bob Clements at (800) 480-0737 or bob@bobclements.com.
The cost of our employee handbook services depend on what you need. For a simple handbook created from scratch, the cost can be as low as $350. For more complicated handbooks, handbook reviews, and multi-state handbooks, the cost is usually higher.We will provide you a fixed-price quote after we have had the opportunity to determine what exactly you need and how long we believe it will take us to complete your handbook.Regardless of what you need, we are committed to keeping our prices as low as possible while maintaining the highest standard of quality possible. We make it our goal to make sure every client receives their employee handbook feeling like they got the better end of the deal. All our quotes are fixed-priced. This means that we won’t charge you more for the agreed on project than the price we quote.
Our fixed-priced are based on the amount of time we estimate it will take us to complete your handbook project. And, yes, everything is included. Unlike other consultants, we don’t limit the number of revisions you need for your handbook or the number of emails or phone calls necessary to make sure we are getting things right. Our fixed-priced quote includes it all.And here is a little something extra we provide you that others don’t. The amount included in the fixed-price quote is the most we will charge you for the project; however, we may charge you less.
If we overestimated the quote and it takes us less time that we thought, we will only change you for the time it takes us. That way you are protected from runaway cost while never having to pay us more than we earned. We believe for you that is what they call a win-win. Our experts have created or reviewed employee handbook for companies in every industry.
Because of this, we understand what policies you need and how to best implement them. In fact, we have enough experience with most industries that we are to recommend industry-standard policies you may not even thought of.Industries in which we have recently completed employee handbooks include:. construction. health care. long-term care. retail.
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call centers, including those with home-based employees. manufacturing. restaurant.
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hospitality. government. real estate. dental practice. entertainment.
consulting. religious institutions. not for profits. financeDon’t worry if your industry isn’t listed above. These are just the industry where we have worked recently.
Save A Lot Employee Handbook 2016
With our many years of experience, we have completed employee handbook projects in yours. With years of experience working with companies across the country, we’re able to create employee handbooks that complies with the laws in every state where you have employees.We’ll work with you to figure out the best option for your specific needs.You can decide whether you’d like one handbook with your policies for all the different states laid out, separate handbooks for each state, or offer the most generous benefit to all employees.Regardless of the multi-state handbook option you choose, we will make sure you are 100% satisfied with the handbook you receive.